Transparent &
Customer-Friendly Policy
At Avenue Book Centre, we deal only in 100% original books and verified publications sourced from trusted publishers and distributors.
Every order goes through careful quality checks before dispatch. Our policies are designed to ensure fairness, transparency, and customer satisfaction.
Refund & Return Information
We aim to provide smooth and reliable assistance for eligible returns, replacements, and refund requests.
Eligible Cases
Damaged books, defective products, or incorrect items delivered.
Damaged Books
Share photos or videos within 48 hours after delivery for verification and replacement.
Incorrect Item Delivered
Report within 48 hours. We will arrange replacement or refund after verification.
Non-Eligible Cases
Change of mind, wrong orders placed by customer, minor cover variations, or courier delays.
Order Cancellation
Cancellation requests are accepted before dispatch confirmation.
Return Conditions
Returned books must remain unused, undamaged, and in original packaging condition.
Refund Timeline
Approved refunds are processed within 5–7 working days to the original payment method.